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THE COMMUNITY CODE

Last updated: February 10, 2025

Before you start playing your first match HQ wants to present you with the Community Code. We’re expecting all operators to follow the rules outlined on this page. The community code is an extension to the Terms of Use, which you have to agree with in order to be able to start playing

Not only are we striving to ensure safe and fair gaming, we also want to create a community where everyone can have fun.

RULE 1. RESPECT OTHER OPERATORS

You want to win each and every match you play — that’s fine. However some gaming situations may lead to disputes and minor disagreements, and that’s totally fine too. Those disagreements often cause offensive speech or types of behavior which may spoil the gaming experience.

HQ kindly asks you to be respectful to all players. It’s unacceptable to insult other players in the in-game chat or by creating an offensive nickname. Here are some examples of what’s considered unacceptable.

  • Hate speech, racial and other discriminatory statements;
  • Threats and insults;
  • Overuse of profanity;
  • Sexually explicit correspondence;
  • Bullying other players;
  • Use of prohibited nicknames, clan names or clan descriptions.

Operator, we’d like to draw your attention specifically to the list of what’s prohibited to use in a nickname, a clan name, a clan description and a Tacticool gaming forum nickname. It’s unacceptable to use word collocations, words, strings of letters as well as digits which:

  • May insult; promote hate, racism;
  • Include sexually explicit or other discriminatory messages;
  • Refer to historical figures and politicians;
  • Consisted of names of political organizations, express political views, support or rejection;
  • Relate to drugs, including their use, ways of acquiring or production;
  • Indicate that the account belongs to Panzerdog;
  • Are not pronounceable;
  • Contain third-party service advertising;
  • Violate rights of copyrights holders;
  • Consisted of nazi character variations, contractions and characters such as “88”, “14”, “SS” or their styling (“55”, for example), fascist leaders’ initials, names and surnames;
  • Are either used in religions or religious cults and may offend the feelings of believers.The use of the generally accepted notions except for proper names such as “Heaven”,”Hell”, “Angel”, “Devil” and such is prohibited. For example you can use “the team devils” as your clan’s name.

RULE 2. COMMUNITY RESPECTS GAME RULES

Although cheating may come in different forms, it always comes down to one thing — an attempt to take advantage in-game by violating the game rules. Cheating does not only involve the use of third-party software, but also bug abuse.

The use of third-party software is prohibited. By third-party software HQ means: any applications which affect the gaming process and are officially prohibited to use. When you change the game’s functionality to take advantage in-game you’re putting your own account and its data at risk. We hope that you’ll be careful and will use common sense. Here are some examples of third-party software:

  • “Hacking tools”, “Game mods” and other modifications that change the game’s functionality;
  • “Bot” — programs or scripts that automate the gaming process;
  • Programs that give the opportunity to get undeserved rewards or achievements.

RULE 3. YOUR ACCOUNT BELONGS TO YOU ONLY

Selling, buying or sharing accounts or their access details with other operators is strictly prohibited by the Terms of Use.

Usually merchants offer to buy high-level accounts. They often lure the players who want to progress through the game the quickest way possible. When you take part in one of the below-described practices you may find yourself in the following unpleasant situations:

  • The merchant may want to try and restore the account they sold resulting in you losing both the money and the account;
  • The merchant may get your money but they may not share the access details to the account with you;
  • The account may have been sold many times;
  • We don’t provide support and can’t guarantee your account’s safety if it was sold or shared with someone else;
  • We can ban the account for violating our rules if it was sold or shared with someone else;
  • The player who you have shared the account with may use some of the in-game currency and resources without your knowledge. We can’t cancel such operations and restore the spent currency and resources;
  • Your account may also be blocked if the person who you have shared the account with violates the Terms of Use.

RULE 4. NEVER DO BUSINESS WITH SABOTEURS AND DON'T BE LIKE ONE

As an extension to what has been mentioned earlier we listed some actions that are considered both inappropriate behavior and violations of the Community Code:

  • Pretending to be working for Panzerdog;
  • Use of the game chat for advertising, spam and fraud;
  • Refund abuse;
  • Bug abuse;
  • Hindering each other and toxic (negative) behavior;
  • Doxing;
  • Matchmaking manipulations;
  • Inciting others to violate the rules;
  • Expressing political views, support or rejection;
  • Phishing;
  • False reports and attempts to punish innocent players.

RULE 5. COMMUNITY HELPS

Being a victim of negative forms of behavior or deceit may be rough. If you find yourself in a situation like that, don't keep it to yourself. Either talk to your Tacticool friends or your friends and loved ones in real life. If there’s nobody to talk to, you can ask for help online.

If you report to us a violation of the rules or someone’s displaying negative behavior we will definitely review your report and then we will take the necessary measures against the violator. Please pay attention to “How to report a rule violation?” section.
HQ seeks to convey important info to each and every operator by all available means. However there’s always a reason some of the community members may miss out on news and updates. If you know that some of your friends are violating the game rules we kindly ask you to let them know about the Community Code. Send them a link to this page and tell them about the consequences they may suffer.

RULE 6. ACTIONS HAVE CONSEQUENCES

Ignorance of the rules excuses no one. Negative behavior as well as violations of the Terms of Use may lead to one of the following punishments.

  • Warning in any form including an email message;
  • Temporal or permanent restriction on the use of the in-game chat as well as the gaming forums;
  • Temporal or permanent restriction of a part of the game functionality and a game character;
  • Coercive change of a nickname, clan name or clan description, a gaming forum nickname;
  • Deduction of in-game currency;
  • Temporal or permanent account ban.

HOW TO REPORT A RULE VIOLATION?

If you believe someone has violated the Community Code, the Terms of Use and you have evidence of that you can:

  • Send the info to support@panzerdog.com or create a ticket at https://support.my.games/tc.
  • You can reach out to us in-game either through the “Feedback” section or through reporting a certain player by clicking the red exclamation mark icon next to the violator’s nickname.

Please ensure to have significant evidence of violations. Attach as much info as you can. Each and every report is reviewed by our professional support team. We also use automatic report checking systems. If you believe you have been punished unjustly you can reach out to our support team and we will carefully review your case.

HQ warns you that any attempt to punish an innocent operator as well as sending false reports may lead to applying restrictions to your account.

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